Is your payment not going through? Before contacting us, check the following:
🛒 Your basket and creations:
- Make sure your creations don’t contain any errors or missing elements (incomplete pages, too few photos, mandatory fields left blank, etc.).
- Check that the quantities of your products have been entered correctly.
📦 Your delivery details:
- Your delivery address is complete and valid.
- Your billing address has been entered correctly.
💳 Your payment:
- Your bank details have been entered correctly.
- Your card number is valid and hasn’t expired.
- Your card is accepted (Visa, Mastercard or Amex), or try using PayPal/Apple Pay.
- Make sure you have completed all the security steps requested by your bank (3D Secure authentication, SMS confirmation, etc.).
- Try changing your browser or device.
If the problem persists, contact us at hello@cheerz.com, including the date, amount and details of the issue.