If your parcel couldn’t be delivered several times or you refused the delivery, it will automatically be returned to Cheerz and unfortunately destroyed upon arrival.
In this case, please contact our customer service team at hello@cheerz.com with your order number, which starts with CZ. Our team will offer to reprint your order.
Good to know:
To avoid this situation, make sure you check your delivery address carefully before confirming your order — you have 30 minutes after confirmation to change it if necessary.