If your product is marked as delivered but you haven’t received it, here are a few steps to follow:
- Check around your mailbox, ask your neighbors or contact your building’s caretaker, if you have one.
- Check that the delivery address saved in your account is correct.
- If you still can’t find your parcel, contact our customer service team promptly at hello@cheerz.com, including your order number, which starts with CZ.
We’ll do everything we can to help you locate your parcel or find a solution.