I'm getting an error message during checkout



Having trouble finalizing your order? Here are all the tips to solve the situation! ✨
Checks to make:
Your banking details

Verify each number

Check the expiration date

Make sure the CVV code is correct

 

Your bank card

Is it activated for online purchases?

Haven't reached your limit?

Is it a new card not yet activated?

 

Your connection

Check your internet connection

Try refreshing the page

 

Alternative solutions:

Change payment method (try PayPal or vice versa)

Try with another bank card

Try the "scan my card" option if you're on the app

 

Still having issues? We're here to help! Contact us with:

A screenshot of the error message

The payment method used

PS: Don't worry, your creations are saved while we sort everything out! 😊✨
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