We understand your concern about your delivery. Let's help you get some clarity! ✨
My package was supposed to arrive today, but I haven't received anything!
Don't worry! Sometimes deliveries can take a few extra days.
• Check your mailbox and pickup point if you chose pickup point delivery
• Wait an additional 24-48 hours (carriers can sometimes run behind schedule)
• Contact us with your order number starting with CZ if you still haven't received anything
My package is marked as delivered, but I haven't received anything!
Here are a few things to check:
• Look around your mailbox
• Check with your neighbors
• Ask your building concierge if you have one
• Verify the delivery address in your account
If you still can't find it, contact us quickly with your order number starting with CZ.
I don't have a tracking link
Some of our products (like magnets or small print orders) are sent by standard mail to:
• Use the most suitable format
• Make delivery to your mailbox easier
My tracking isn't up to date
Tracking can take up to 24 hours to update. Updates are less frequent on weekends and holidays. However, we can check together if you write to us here with your order number starting with CZ.
PS: We know waiting can be stressful, but we're here to support you until you receive your precious memories! 💫"