My product is said to have been delivered but I didn't receive it

Did you get an email informing you that your package has been delivered but you haven't received it yet?

We invite you to be patient and to wait a couple more hours. It may be that the delivery man is still on its way and that your package gets delivered at the end of the day.

We also advise you to ask your neighbours and caretaker of the building, if you have one, if one of them might have received your package.

If this isn't the case, please get in touch with our Happiness Team.

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