I didn't receive my package



Did you get an email letting you know that your package has been delivered but you haven't received it yet? 🤔

Firstly, we suggest that you wait a couple more hours. It may be that the delivery man is still on its way and that your package gets delivered by the end of the day.

We also advise that you
ask your neighbours and caretaker of the building, if you have one, if one of them might have collected your package.

If this isn't the case, please get in touch with our Happiness Team.

And If you are missing only a part of your order it's this way 👈

If  you want to track your order, take a look to our article here.

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