We’re sorry to hear that your order didn’t meet your expectations.
If there’s an issue with the quality:
- Take a photo of the problem.
- Make a note of your order number.
If your product arrived damaged:
- Take a photo of the damage.
- If possible, also take a photo of the parcel.
- Keep the packaging safe.
If something is missing from your parcel:
- Make a note of your order number.
- List the products that are missing.
Contact us via our contact form, including these details and a precise description of the issue.