See a charge but your order is still in your cart and not sure if it went through? Here's how to check if we received your order! ✨
Signs that confirm your order:
• Confirmation email
• Order appears in your order history
If you don't see these, your order hasn't gone through - that's why it's still in your cart. The charge you see on your bank account is just a pre-authorization that will automatically disappear.
We recommend trying your payment again.
Not sure?
Our team is here to check with you. Just provide us with:
• The email used
• A screenshot of your bank account showing the charge
PS: Better to check twice than be sorry! We understand you're excited to receive your memories! 😊✨