See an order marked as "cancelled"? Don't panic, we've got this! ✨
If your order appears as cancelled, it's because our team spotted a small issue, for example:
• Text that might not print well
• Cropping that could affect your memories
• An error in the delivery address
• A technical detail that needs adjusting
The good news?
Our team contacts you directly as soon as an order is cancelled
• We explain the exact reason
• We find the best solution together
• And we relaunch your order once everything is corrected
What to do in the meantime?
Keep an eye on your order history as the status will change once the order is relaunched.
Having doubts? You can always contact us through our contact form
PS: This verification is part of our quality commitment. We prefer to take preventive action to guarantee perfect memories!