Why my photos have being disappeared while I've charged them?

During the creation of your product, can happen a temporary phenomenon: your photos seems not longer displayed.


Two possible reasons:

- Your photos simply take time to load on the interface; patience, they will eventually appear, and if necessary check your internet connection (wifi recommended)!


- Your photos disappear from the location where you had positioned them. This happens especially when your photos come from Google Photos; no worries, this is temporary! Your photos haven't been deleted.


To make them reappear, we advise you to try these 2 practices:

Save your product, quit customization and reopen your creation from the "Drafts" section.

Check that you have the latest version of the application, or update it if necessary!

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